Shipping Policy

BioCollagen Offers Free Trackable Shipping on All Orders

We work with trusted couriers like DHL Express, USPS, and other logistics partners to ensure your BioCollagen Mask arrives quickly and safely.

Once you place an order, you’ll receive an automatic confirmation email. As soon as your order ships, we’ll send you another email with your tracking details. If you don’t see these emails, please check your spam or promotions folder just in case.

You can use the tracking number to monitor your order directly through our tracking page.

Your package will be delivered to your mailbox or doorstep. If the courier cannot deliver directly, your order will be held at the nearest postal location, and you’ll be notified by email or SMS.

We take 1–3 business days to carefully prepare your order, conduct a quality check, and package your items.

Once shipped, delivery typically takes 5–14 business days, depending on your location. Please allow up to 20 business days before reaching out to our support team regarding delayed orders.

If your package arrives damaged, we recommend refusing delivery and contacting us immediately. If it was delivered without your presence and appears damaged, please get in touch with our support team so we can help resolve the issue.

Note: Occasional delays may occur due to customs, weather, or flight disruptions. We appreciate your patience and promise that your BioCollagen order is on its way.

Frequently Asked Questions About Shipping

How can I change my delivery address?
Please contact us as soon as possible if you need to change your shipping address. Once your order has shipped, we can no longer make changes. Email us right away at support@biocollagen.co.

How can I cancel my order?
If you need to cancel your order, reach out to us as soon as possible. We can only cancel it before the package is shipped.